Will and Mike were absolutely terrific! We were very pleased with their work and felt we were treated fairly. We have kids with asthma so we wanted to get the problem taken care of right away, and that is exactly what they did. My husband does the maintenance for our church and if ever we have a situation with water we will be contacting you. Thank you again for all the help and great customer service!— Crystal Moore
"I am very pleased with the service I received. Walter was at the house within 24 hours to give an estimate for cleaning the sewage from the small furnace room.He certainly is enthusiastic about his work! Luke and another man thoroughly cleaned and disinfected the furnace room in the allotted time indicated on the estimate. They were very efficient. Three dryers were placed and dried out the area in 2 1/2 days. Anthony came Monday within the time indicated on the estimate to collect the fans. Everything in the stated in the estimate proved to be correct. Also, reminder calls were made by Jennifer. Reminders are certainly advantageous with our busy schedules. Thank you for such prompt and excellent service!"
" Thanks to Shaun and his team for their professionalism and honesty. I appreciate your services. "
Will and Mike were absolutely terrific! We were very pleased with their work and felt we were treated fairly. We have kids with asthma so we wanted to get the problem taken care of right away, and that is exactly what they did. My husband does the maintenance for our church and if ever we have a situation with water we will be contacting you. Thank you again for all the help and great customer service! "
" Michael came to our home to give us an estimate and he was very polite and informative. He walked us through the process and told us what needed to be done. The crew came back the next day and started the work. Over all we were very happy with Michael and the work he did. Thank you for all your efforts!! "
"My wife and I were very happy with the service technician that came to our home. He did a good job explaining the process to us. Thank you for all your help! "
"They were great. I did not expect them to come so quickly and I certainly did not expect them to start right away. I'm so grateful that they did because there was a lot of water damage in my home. Aaron was wonderful and I am completely satisfied with the job he did. I will gladly recommend you guys to anyone in need of your services. Thanks !! "
"We had a terrific crew! An absolute pleasure to have in our home! "
"We were very satisfied with services received."
"The crew worked quickly, efficiently and took control of the situation right away. Thanks for all your hard work!"
"Everything went just fine. Mike and Alex were GREAT!! Very friendly, kind and above all, hard working. I was very happy with their services and will keep them in mind if I run into this situation again. Thanks you!"
"First time dealing with water damage. It was hectic for my wife and I, we were dealing with a lot of different people and companies at the time. Shaun showed up, was very informative, and got right on it. Thanks for all the great help! We will recommend your company to anyone who may need your help."
"Your company was the last company I called and the first to make it to my house for an estimate. Ron was great. After getting a few estimates we decided to go with Ron and he was able to come back the same day to get the water cleaned up. I was very impressed!"
"Surprisingly, everything went smoothly, had a slight issue but Shaun took the extra step to make sure we were taken care of. Your hep was greatly appreciated!"
"Chris and his crew were absolute gentlemen. The equipment dried our office just as they has explained, and got rid of the bad odor. Thanks for all your help! "
"Surprisingly, everything went smoothly, had a slight issue but Shaun took the extra step to make sure we were taken care of. Your hep was greatly appreciated!"
"On Labor Day my family had a kitchen fire. Although the damage from the fire was contained in the kitchen, our entire house and all our belongings were covered in smoke and soot. We left the house with just the clothes we were wearing. The first restoration company to come to our home tossed our belongings in Home Depot boxes and trash bags without any regard for their value. They started spraying primer to hide the fact that they were not cleaning our house as they claimed. In three days they barely made any progress. Any optimism we had about the process was gone and we were traumatized. I went online and looked on The Better Business Bureau website and Chicago Water and Fire Restoration popped up with an A+ rating. I called at 9:30 PM that night and my call was answered on the first ring. At 9:00 AM the next morning Ronnie and his amazing crew were standing at our door. They stepped in and handled everything with highest level of professionalism and expertise. Ronnie helped with the painstaking and daunting task of recording our inventory loss. He brought in high quality companies to help with textile and content restoration. He worked as a liaison between myself and my insurance adjuster. During the lengthy process, Ronnie answered my calls every time I called. He followed up on all of his commitments and was in constant communication about every aspect of the process. While this may not seem important, the compassion with which Ronnie and his team handled our home, our belongings and our feelings made a painful situation manageable. They have a passion about their work that is almost unheard of in the service industry. I would highly recommend this company to anyone needing the services they provide."
"Ronnie and his team were here within 1 hr of calling and were very professional and courteous. They finished the flood cleanup within 3 hrs. We were nervous about the insurance paperwork, and within 24 hrs, Ronnie had an invoice for us complete with maps, and pictures before and after, and assured us that it would be taken care of with the insurance company, and it was. Your guys know what they are doing for sure! "
"The team was great, arrived quickly and got to work right away. "
"Your company came recommended to me by a reputable plumber and I was very pleased with the services provided by Aaron and his partner. They were very patient with my decision making over the options available and very efficient with their work. I felt very comfortable with them and they went above and beyond to help me in my situation. Thanks so much! "
"Aside from the experience of the basement flooding this was very positive. Mike was very helpful and had a great attitude."
"I continue to be completely impressed with Chicago Water and Fire. They were there within 30 minutes of our call at 2:00 in the morning. I was in a state of shock at the amount of water in my basement and they came in, took control of the situation and told me not to worry we will take care of everything. By the morning all of the damaged flooring was removed, the water pumped out and fans and blowers were running. They did an incredible job!!!! The guys knew their job, explained everything they were going to do, and how long it would take. They were awesome. I would recommend Chicago Water and Fire to anyone and everyone. I also have let my insurance company, State Farm, know how pleased I have been with your service. Thank you for turning a nightmare into a manageable situation."
"I want to say I was very happy with their service. They arrived same day and handled everything that day. Thank you. "
"The technicians that came to my home were great. I wanted to collect a few estimates, called a few companies and decided to go with Chicago Water and Fire because I felt more comfortable with Aaron. Thanks for all the help and I will pass your company onto anyone in need of your services. "
"Michael provided great service. I was very pleased and would definitely recommend your company to others. Thanks."
"Michael was great, he informed me of what needed to happen, the breakdown of the cost and what to expect during the process. Speaking with Michael really eased my concerns, he was a great technician to work with."
"We were very happy with the two young men that came to our home. We were so appreciative of how you helped us in such a timely manner. Thanks again. "
"Aaron was so helpful throughout the whole process. He was very patient with me when dealing with my insurance company and was immediately able to start drying my home. The service was fast, efficient and greatly appreciated, thank you for your help!"
"I was very satisfied with the services I received. The two gentlemen that came to my home were very polite and courteous. "
"The customer service was great and the crew was fantastic! I was very satisfied and couldn't say enough good things about Mike and his team. Thanks!"
"The technician that came to my house was great. He was very kind and helpful, but above all else, he was extremely knowledgeable about his line of work. I was pleased with the service and would use your company again. Thank you. "
"I had a terrible experience with a different company a few years ago. Not the case with Chicago Water and Fire! The service was great, no issues what so ever. Shaun is a great guy that knows what he's doing when it comes to water damage. Thanks again! "
"For such a messy situation, the whole process went smooth. Ron was very professional. We really appreciate all the help. This was the first time we had such an incident and Ron made me feel comfortable and confident about letting him do the job. We have small children and Ron informed us of the extra steps he would take to ensure the safety of our kids. We appreciate all the hard work and efforts, Thank you. "
"I was very pleased with the service I received from your company. I had 2 other companies come out and estimate the damages and the reason I went with your company is because Ron put my mind at ease after he explained the process in detail, he also offered a competitive price and was able to start right away. I couldn't have asked for more! Thanks again, and I will be sure to refer your company to anyone that could use your help! "
"I called late in the evening and Shaun arrived right away. Given the situation, my overall experience with your company was GREAT! Mainly because of Shaun, he was professional, knowledgeable and without a doubt, a perfect gentlemen when dealing with a frantic customer at a late hour. Thank you so much for all your help! "
"Aaron and his crew did a fantastic job! This was the first time I experienced water damage and Aaron explained the entire process and walked me through each step. I had a lot of questions and concerns initially, he was able to address all my issues which made me feel comfortable about the whole ordeal. Thank you so much for all your help! "
"I just wanted let you know that Shaun and Robbie are a great team and it was an absolute pleasure having them work in our home. I called at around 6am and they arrived almost instantly! I was very impressed with the level of customer service I received. Thank again! "
"I was very pleased with Aaron and James. They were both very hard workers. We received an estimate from another company and decided to go with your company because I felt more comfortable after speaking with Aaron. He walked me through my situation and seemed more knowledgeable about the process than the other company. My mind was set at ease after speaking with Aaron. Thanks for the great service and I will keep your company in mind for any family or friends that are in need of your services. Thanks again! "
"Thank you so much for all your help! Your team responded quickly to our call. They were professional, courteous, and caring, just an awesome group of guys. I cannot thank Mike and his crew enough for helping my family."
"The technician was very informative, he knew exactly what needed to be done and explained the whole drying process from start to finish. I was pleased with the services I received and will gladly recommend you guys to anyone in need of your services. Thank you!"
"I was fortunate to come upon your company doing a Google search for water restoration. I was even more fortunate to have Shaun Dorsett and Rob answer the call. I never experienced this sort of damage so I scheduled a few companies to come out and give me an estimate, one being a recommended company from my insurance provider. Unfortunately, I didn't arrange the scheduling too well as Shaun and his team showed up on time with the other company's representative still there, a little awkward to say the least. I thanked Shaun for coming out but notified him I would be using my insurance company's recommendation. Very professionally and without insult to the competitor, Shaun asked me a few questions and did a great job of explaining his experience, the process they utilized, and how the quality of the equipment would minimize tear out and reconstruction that would take place. His explanation was by far a better solution. I selected Shaun and he walked me through the areas and explained how his team could get started right away and the importance of doing so. Shaun and Rob got started right away and did the little things that really showed their great attention to detail. Things like tucking in power cords around doors and corners and moving things with great care showed me they wanted to be as un-intrusive as possible. He explained how the equipment would be there for a few days and that they would be back to pick up everything and make sure everything was dry. He followed up with me and was very responsive to my calls and even worked around my schedule for pick-up so it was most convenient to me, eventually leading to a SUNDAY pick-up. They picked up their equipment and made sure everything was good and told me to not hesitate to reach out to them should I have any questions or concerns. My insurance adjuster was even impressed with the minimal amount of tear out performed by Shaun and Rob. I'm not usually too quick to respond to surveys and to be honest really haven't experienced a level of customer service lately to compel me to write a thank you but I think this is well deserved. Thanks to Shaun, Rob, and team. I've already told friends, neighbors, and even my insurance provider the great work that was done. I've been a sales manager for a number of years and I can tell you that Shaun is a great representative for your company. I wish I could get my sellers to perform the type of consultation and service Shaun provided. Thanks."
"Responded to our call immediately and took care of the problem right away. They did a great job. Very professional. "
"Ron and his team arrived within an hour of my call to Chicago Water and Fire. I can't say enough about how professional they were and dedicated to getting my home dried out. Ron responded quickly to every call I made to him over the next 4-5 days and amazingly had a fabulous attitude throughout the week. I kidded him and said I thought he had a little halo over his head, he was just that kind. His understanding of damage control regarding water damage gave me amazing piece of mind. I would definitely call this company in the future. Thanks again guys! "
"Michael and Andy were very professional and clear on the process and put me at ease on how to resolve the problem. I would recommend them to others with water damage."
"Awesome service - thank you!"
"Mike was very helpful and answered all our questions. They finished their job quickly and were very professional. I will definitely recommend this company to our friends. "
"After returning from vacation to an absolute mess, I had my basement cleaned out by Michael and Trent and I just wanted to say that I would recommend your company to everyone I know because these guys were just great! Thank you for sending out a fantastic crew. I have been moving furniture for 20 years and I know that men like these are definitely of high value to your company’s success. Guys like Michael and Trent are going to keep you in business; they were just phenomenal, great workers, and professional. I appreciate everything your company has done for me and my family! "
"The team worked very hard in extremely hot weather, they were courteous and informative. They were great people to deal with! "
"My name is Theo Aftonomos and your company helped us out about a month and a half ago when my wife had discovered a whole bunch of water in our basement. I was away on military duty and my wife was home with our three kids. My wife was extremely impressed about how when you guys came out, you took care of it and cut her a super deal on the price and I just wanted to thank him personally for doing that for us. I can’t thank you enough. I was taking a severe hit on pay in being active duty when she called me, in training, and I couldn't do anything about it to help her. She tells me we have water all over our basement and it's going to be over $1500 to $2000 dollars to fix it. We just couldn't do it. A couple of days later she calls me back and tells me you all are taking care of it, it's all fine that your company gave us a price that is like a third of what the other companies had quoted us. I just got back a couple days ago and wanted to say thanks. We had just finished our basement, doing most of the work ourselves and had just spent nearly $20,000 dollars to get the job done. We had all brand new dry wall, carpet, pad and the list goes on and on, and as far as I can tell, I would've had no idea that we ever had an issue. I was impressed! I wanted to say thanks, I would be more than happy to fill out a survey or whatever will help you guys out. Thanks again. "
"Service was very efficient, professional and thorough. Aaron was fantastic, couldn't praise him enough. Definitely respectful, considerate and wide awake at one in the morning. "
" The crew was great, did a good job and they were all polite and professional. "
"The guys did a great job and were professional in every way. "
"I really appreciate all the great work Jeremy and the rest of the guys did this past week. They were very professional, personable, and thorough which made this situation that much more manageable and less painful. "
"I want to share my favorable experience with Jeremy and Robbie of Chicago Water and Fire Restoration, Inc in helping my family get through a difficult time with our recent basement mishap. Both Robbie and Jeremy were prompt and professional in responding to our call. They immediately identified the problem and what would be needed to cure it. They explained to us in detail the process and what we would need to do in order to get our insurance claim processed in a timely manner. We had looked at 3 other companies offering the same service but chose yours for 2 reasons: Jeremy and Robbie. They provided excellent service in today’s world of “customer no service”. This is the 1st time in over 20 years of home ownership that we experienced this type of a situation. Jeremy and Robbie made us feel very comfortable during this stressful ordeal and currently have us on the path of having our home restored to its previous condition. Should the need ever arise again for us or any of our friends/family we will certainly call Chicago Water & Fire. "
"To whom it may concern, men from Chicago Water & Fire Restoration were very professional in talking with me about what to do, and how the process works. They kept in contact with me. Also they let me know up front the best thing to do for my situation."
"I simply want to say your crew was professional and they did a great job. Shaun called each day to inform about arrival times and to make sure his schedule was convenient with mine. Drew and Robbie are nice kids and worked their butts off! Please extend my thanks again to them. "
"I am writing this letter to commend the team of employees from Chicago Water & Fire who worked at our home to correct the damage that Hurricane Irene wrecked upon it. These three men lead by Michael Tucci and including Alecks Davis and Arthur Rusin turned what was a virtual nightmare to my wife and myself into a manageable situation. I have nothing but praise for these gentlemen. They were extremely friendly, yet hard workers, thorough beyond words, who conducted themselves in a most professional manner. In short, they were a delight to have in our home. I believe that these three, Misters Tucci, Davis and Rusin should be rewarded with a bonus for their hard work! "
"Jeremy and his crew responded to my call promptly and they immediately started bringing in the air blowers. They were very polite and did an excellent job "
"I woke up to about five inches of water due to a bad ejector pump. After seeing your ad and calling for help, my wife and I could not be happier that we found your company! Your truck showed up promptly and your representatives did a great job. The first day, they worked to get all the water out—2,400 gallons and gave us a lot of good advice about how to handle things. Your company took the time to answer all our questions… we knew we picked the right company to handle our water problem! "
"I just wanted to let your company know that my husband and I were very impressed, not only with the quick response from Chicago Water and Fire, but also with the professional manner of Jeremy, who came out to clean up the basement and install the de-humidifier and fans. He is certainly a credit to your company. "
"I just wanted to write and thank you for the exceptional clean-up job you did on our home. We had sewer back-up and the water covered the entire first floor and basement. Your quick actions and hard work saved us from losing a lot of money and possessions. Your service went above and beyond what we expected. I will let my friends and family know, that should they be in the unfortunate circumstances we were in, to call Chicago Water and Fire Restoration. Thank you so much again! "
"Your representatives were wonderful! They were helpful, kind and placed the fans and the dehumidifier with precision. They were informative and gave me a choice, to my convenience, of when I wanted them to return to remove the fans and the dehumidifiers. I hope I never need this type of help again, but if I do, I know who to call and would highly recommend Chicago Water and Fire Restoration to anyone who needs help with emergency restoration service "
"We wanted to write to compliment the excellent service we received from Michael and Arthur. This was our first experience with a flooded basement and your crew was very empathetic and did an excellent job of explaining the restoration process. They answered our questions (more than once) and assured us every step of the way. Michael continued to check in on the basement’s progress and insured everything was proceeding as planned. Once finished, Michael took the time to walk through the basement to answer our questions. They were professional and approachable throughout. I just wanted to commend them for the excellent service they provided throughout the process. Without hesitation we will recommend Chicago Water & Fire because of your treatment helping us with our loss "
"My husband and I want to compliment the job that Aaron and his crew performed on the water backup of our basement. They were professional yet personal and we were extremely pleased with the job they performed. We wanted this to be known "